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Plans and billing

Plans, invoices and payment methods all live in your account. Payments are processed by Stripe; we never see your card details.

Changing plan

Use Change plan. A change takes effect in the desktop app the next time it revalidates your licence — within 30 minutes, or immediately if you sign out and back in.

"Contact the owner"

If the app tells you to contact somebody else to upgrade, your seat belongs to a subscription owned by a colleague. Only the owner can change the plan or see billing details. The app shows you their email address.

If a payment fails

Stripe retries automatically over several days and your access continues meanwhile. Update the card in the billing portal to resolve it. Access only drops to the free Starter plan once the subscription genuinely lapses — your projects and data are never deleted.